Channel Profiles define how your items are synchronised with different sales channels. Each profile controls item details such as title, description, pricing, and inventory behaviour for a specific channel.

You can create multiple profiles per sales channel and assign different profiles to different items for flexible listing management.

Accessing Channel Profiles

Open your Dashboard
Navigate to Integrations > Channel Profiles

Add New Channel Profile

To create a new channel profile:

Click on the '+' button
Select the sale channel
Configure the profile fields for the selected channel

Channel Profile Setup

Each channel has its own required and optional fields. Common sections include General, Price, and Inventory, with some channels having additional settings.

General

Field	Required	Usage
Profile Name	Yes	Enter a profile name to for you to easily identify this profile.
Title	Yes	Title format for the item. {$name} tag is supported.

Price

Field	Required	Usage
Item Price	Optional	Select the customer group price to use or just use the default item price.
Price Markup Value	Optional	Markup value on the price above.
Price Markup Type	Optional	Markup type on the value above.

Inventory

Field	Required	Usage
Reserved Quantity	Optional	Set the quantity reserved for the main system. Leave blank to not reserve.
Reserved Quantity Type	Optional	Reserved type on the quantity remaining.

TikTok Shop

TikTok Shop requires the following additional configurations:

Field	Required	Usage
Warehouses	Yes	The inventory quantity to use for each warehouse on Tiktok Shop.
Custom Shipping Settings	Optional	Configure to use custom shipping settings for the item.
Warranty Period	Optional	Warranty period to display on Tiktok for items.
Warranty Policy	Optional	Warranty policy text to display on Tiktok.
COD	Optional	Enable Cash on Delivery option if the category allows it.

Shopee

Shopee requires the following additional configurations:

Field	Required	Usage
Days to Ship	Yes	The guaranteed days to ship order.
Logistic	Yes	The logistics to use for item.

Delete Channel Profiles

To delete a channel profile:

Select the channel profile(s) you want to delete
Click on Delete Selected

In the example above, the channel profile POS will be deleted.

Important:
Items previously using the deleted profile will revert to default item settings
The item must be edited again before it can be synchronised to the sales channel

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Channel Profiles