The Sales Channels section is used to configure the different sales channels that your company supports. Currently, the supported sales channels include Equotix POS, Lazada, OpenCart, Qoo10 SG, and Shopee.

To set up your Sales Channels, open your Dashboard and head over to

Integrations > Sales Channels

 

Adding New Sales Channel

To add a new sales channel, click on the '+' button

To link Equotix One to a sales channel, you will need to select the desired sales channel.

The breakdown of the fields are as follow

General

Field	Usage
Name	The name for you to easily identify this sales channel
Status	Set the status of this sales channel
Default Invoice Template	The default invoice template to use for each order
Platform Language	The default language used for this sales channel product listings
Platform Currency	The default currency for orders from this sales channel
Default Customer Group	The default customer group to use for new sign ups
Default Customer	The default customer customer to use for guest orders

 

Order Statuses

Field	Usage
Complete Order Status	POS complete order status
Cancelled Order Status	POS cancelled order status

 

Stocks

Field	Usage
Inventory Deduct Location	The location to deduct stocks from for new orders
Inventory Sync Location	The location to use the stocks quantity for this sales channel. If you want to manage your stock levels on Equotix POS directly, you should select the 'No Synchronisation' option

 

Receipt

Field	Usage
Receipt Header	Display message on the top of the receipt. If you leave this field empty, the receipt header will be set using the configuration in Settings > Company Settings > Receipt
Receipt Footer	Display message to the bottom of the receipt. If you leave this field empty, the receipt footer will be set using the configuration in Settings > Company Settings > Receipt

 

Display

Field	Usage
POS Banner	POS split screen display section

 

2. Lazada

To setup Lazada sales channel, click on the Lazada option

Equotix One would require permission to your Lazada account. To proceed, click on "Connect with Lazada".

Note: You should be using your store's Lazada account

Review the permissions and proceed to login

Once done, you will be redirected back to Equotix One to complete the setup. You will need to provide the details for the following fields

The breakdown of the fields are as follow

General

Field	Usage
Name	The name for you to easily identify this sales channel
Status	Set the status of this sales channel
Platform Language	The default language used for this sales channel product listings
Platform Currency	The default currency for orders from this sales channel
Default Customer	The default customer to use for imported orders
Override Payment Method	Determine whether to override the payment method name for all orders imported from Lazada

 

Order Statuses

Field	Usage
Pending Order Status	Lazada New order status
Packed Order Status	Lazada Packed order status
Repacked Order Status	Lazada Repacked order status
Ready to Ship Order Pending Status	Lazada RTS pending order status, awaiting courier pickup.
Ready to Ship Order Status	Lazada RTS order status
Shipped Order Status	Lazada Shipped order status
Failed Delivery Order Status	Lazada Failed Delivery order status
Delivered Order Status	Lazada Delivered order status
Returned Order Status	Lazada Returned order status
Cancelled Order Status	Lazada Cancelled order status
Lost By 3PL Order Status	Lazada Lost By 3PL order status
Damaged By 3PL Order Status	Lazada Damaged By 3PL order status
Shipped Back Order Status	Lazada Shipped Back order status
Shipped Back Success Order Status	Lazada Shipped Back Success order status
Shipped Backed Failed Order Status	Lazada Shipped Back Failed order status

 

Stocks

Field	Usage
Inventory Deduct Location	The location to deduct stocks from for new orders
Inventory Sync Location	The location to use the stocks quantity for this sales channel. Note: If you want to manage your stock levels on Lazada directly, you should select the 'No Synchronisation' option

 

3. OpenCart

To setup OpenCart sales channel, click on the OpenCart option.

Note: In order to complete the integration, you must have the Equotix One extension installed on your OpenCart.

 

Once the connection is established, you will need to provide the details for the following fields

The breakdown of the fields are as follow

General

Field	Usage
Name	The name for you to easily identify this sales channel
Status	Set the status of this sales channel
Platform Language	The default language used for this sales channel product listings
Platform Currency	The default currency for orders from this sales channel
Default Customer Group	The default customer group to use for new sign ups
Override Payment Method	Determine whether to override the payment method name for all orders imported from OpenCart

 

Order Statuses

Field	Usage
New Order Status	OpenCart New order status
Pickup Order Status	OpenCart Pickup order status
Confirmed Order Status	OpenCart Confirmed order status
Shipped Order Status	OpenCart Shipped order status
Complete Order Status	OpenCart Complete order status
Cancelled Order Status	OpenCart Cancelled order status

 

Stocks

Field	Usage
Inventory Deduct Location	The location to deduct stocks from for new orders
Inventory Sync Location	The location to use the stocks quantity for this sales channel Note: If you want to manage your stock levels on OpenCart directly, you should select the 'No Synchronisation' option

 

4. Qoo10 SG

To setup Qoo10 SG sales channel, click on the Qoo10 SG option

To setup the integration with Equotix One, you will need to provide the following information from your Qoo10 SG account.

The breakdown of the fields are as follow

Field	Usage
User ID / Email	Your Qoo10 account login user
Password	Your Qoo10 account login password
API Key	Retrieve this API key from Qoo10 Customer Service

 

Once the connection is established, you will need to provide the details for the following fields

The breakdown of the fields are as follow

General

Field	Usage
Name	The name for you to easily identify this sales channel
Status	Set the status of this sales channel
Platform Language	The default language used for this sales channel product listings
Platform Currency	The default currency for orders from this sales channel
Default Customer	The default customer to use for imported orders
Override Payment Method	Determine whether to override the payment method name for all orders imported from Qoo10 SG

 

Order Statuses

Field	Usage
New Order Status	Qoo10 New order status
Pickup Order Status	Qoo10 Pickup order status
Confirmed Order Status	Qoo10 Confirmed order status
Shipped Order Status	Qoo10 Shipped order status
Complete Order Status	Qoo10 Complete order status
Cancelled Order Status	Qoo10 Cancelled order status

 

Stocks

Field	Usage
Inventory Deduct Location	The location to deduct stocks from for new orders
Inventory Sync Location	The location to use the stocks quantity for this sales channel. Note: If you want to manage your stock levels on Qoo10 directly, you should select the 'No Synchronisation' option

 

Qoo10

Field	Usage
Auto Confirm In Stock Orders	Automatically confirm the order if there is stocks available
Shipping Estimate Days	The estimated days to ship the order when automatically confirmed

 

5. Shopee

To setup Shopee sales channel, click on Shopee option

Equotix One would require permission to your Shopee account. To proceed, click on 'Connect with Shopee".

Login with your store's Shopee account to authorise the connection.

Once done, you will be redirected back to Equotix One to complete the setup. You will need to provide the details for the following fields.

The breakdown of the fields are as follow

General

Field	Usage
Name	The name for you to easily identify this sales channel
Status	Set the status of this sales channel
Platform Language	The default language used for this sales channel product listings
Platform Currency	The default currency for orders from this sales channel
Default Customer	The default customer to use for imported orders
Override Payment Method	Determine whether to override the payment method name for all orders imported from Shopee

 

Order Statuses

Field	Usage
Ready to Ship Order Status	Shopee To Ship (To Process) order status
Processed Order Status	Shopee To Ship (Processed) order status
Retry Ship Order Status	Shopee To Ship (Failed Shipping) order status
In Cancel Order Status	Shopee Cancellation Requested order status
Cancelled Order Status	Shopee Cancelled order status
Shipped Order Status	Shopee Shipped (On Delivery) order status
To Confirm Receive Status	Shopee Shipped (Delivered) order status
To Return Receive Status	Shopee Return / Refund order status
Complete Order Status	Shopee Complete order status. Final order status

 

Stocks

Field	Usage
Inventory Deduct Location	The location to deduct stocks from for new orders
Inventory Sync Location	The location to use the stocks quantity for this sales channel. Note: If you want to manage your stock levels on Shopee directly, you should select the 'No Synchronisation' option

 

Deleting of Sales Channels

To delete existing sales channels, select the sales channels that you want to delete, followed by the "trash" icon. This will remove the selected sales channels from the system.

In the example above, the sales channel for "Shop Sale 2" will be deleted.

Note: When you delete a sales channel, the sales order/items will no longer be synced over to Equotix One. The imported orders and customers will not be deleted.