How do I know if my support request has been received?

Often, customers mistyped their email address when opening a support request. When you open a support request with us, you will receive a confirmation email from our help desk to inform you that we have received your support request.

If you do not receive the confirmation email, it means that we did not receive your support request. You should then send in another request or directly open a support ticket with us through our help desk and ensure the correct email address is entered.